Questions, answered

Veyra Health is a global digital healthcare platform. Through one app you can see licensed doctors by video, get therapy and psychiatric care, manage long-term conditions, order lab tests and book in-person visits at more than 1,400 partner clinics in 38 countries.

Veyra clinicians currently care for patients in 38 countries across Europe, the Americas, the Middle East, Africa and Asia Pacific. When you sign up, we'll show you exactly which services are available where you are.

No. You can pay per visit or choose a membership plan. Many employers and insurers also cover Veyra. Check with your provider or add your insurance details in the app to see if you're covered.

Yes. Parents and guardians can add children to their account. Paediatric virtual visits are included in the Veyra Family plan and available per visit in most regions.

The average wait for an on-demand video visit is 11 minutes, 24 hours a day. You can also schedule an appointment with a specific clinician up to 14 days ahead.

Yes. Every Veyra clinician is fully licensed in the region where they practise, has at least five years of post-qualification experience and passes our own credentialing and quality checks.

If your clinician decides you need an examination, test or specialist, they'll arrange it for you, either at one of our partner clinics or through your local healthcare system, and share your visit notes.

Yes. You can browse clinician profiles and filter by specialty, language, gender and availability, or simply see the next available doctor.

Virtual care visits start at $39 on the pay-as-you-go plan, and are unlimited on Veyra Plus and Veyra Family. Prices for specialists, therapy and lab tests are always shown before you book.

Yes, you can cancel at any time from your account settings. Monthly plans end at the close of your billing month, and yearly plans can be refunded pro-rata within the first 30 days.

Yes. In the United States, Veyra visits and memberships are generally eligible for HSA and FSA payments. Check your plan's rules to confirm.

Yes. Your data is encrypted in transit and at rest, stored in regional data centres, and only accessible to the clinicians involved in your care. Veyra follows HIPAA, GDPR and local health data regulations.

Only you and the clinicians caring for you. You decide what to share with other providers, family members or connected apps, and you can change those permissions at any time.

No. Veyra is not an emergency service. If you think you're having a medical emergency, call your local emergency number or go to the nearest emergency department immediately.

Yes, when clinically appropriate. Prescriptions are sent electronically to your chosen pharmacy or delivered in supported regions. Some controlled medicines cannot be prescribed online.

Order a kit online, collect a small finger-prick or swab sample at home and post it back in the prepaid envelope. Results are reviewed by a doctor and appear in your record, usually within 2 to 4 days.

Yes. Request repeat prescriptions in the app and your care team will review and issue them, usually within 24 hours.